We’re here to answer your Frequently Asked Questions…

We’ve tried to cover all eventualities below, but if there are any issues you still need answers on, please don’t hesitate to get in touch and one of our team will be happy to help.

What we do

Do you offer an ‘off-the-shelf’ software solution?

No, we only offer bespoke software solutions, because our clients need a solution specific to their business processes and needs. Importantly with our bespoke software solutions, you own the IP (intellectual property) to the software.

Do you offer mobile app development?

Yes we do, and in fact have delivered mobile app development projects for several clients. Some businesses find mobile solutions with enhanced UX, offer improved accessibility for their teams and remote working becomes much simpler when running their operations.

What do you mean by ‘software for life’?

‘Software for life’ is our mantra, because we ensure our data expertise and ongoing advice continues to deliver effective data workflows for your long-term success. Many of our clients have been working with us for 10+ years, where we continue to optimise and improve their software solutions in line with the changing needs of their businesses.

What do you mean by a ‘legacy system’?

Legacy systems simply relate to existing software systems, where the software is out of date and needs modifications, or the client has got to a point where business continuity and success needs a more competent data solution. As an example, we have helped clients working with excel spreadsheets and on one occasion using post-it stickers on a wall.

What types of businesses do you help?

We advise and support a wide range of businesses, both big and small, in the public and private sectors and across many business sectors. A number of client testimonials on our website showcase the types of businesses we work with and the bespoke software solutions we provide for them.

How we do it

Do you outsource your work to other countries?

We never outsource any of our work, at any stage, to any other country. All our work is delivered through our UK team, either office or remotely based, with many of our team being based in the East Midlands. Many of our competitors do outsource but we prefer not to, so we have full accountability for your project in-house across our team.

Could you provide a cost estimate by email?

Yes, we do provide cost estimates, but only after the we really understand your brief and your requirements. We can email you the estimate and talk you through it. There are no average prices for solutions as it really does depend on your specific (bespoke) requirements.

How long will it take you to build my system?

It depends on the project requirements, and timings form part of the information we share when we start working with you. Projects can be as quick as a couple of months for smaller projects. On average we aim for 3-6 months for larger projects and we will resource the team to deliver in this timescale.

About us

How important are the ISO certifications?

We hold both ISO 9001 and 27001 certifications. Being ISO accredited is an independent third-party’s assessment of our organisation’s ability to meet desired quality standards. We strongly believe think that being ISO accredited is our guarantee you are working with a capable, thorough business and a partner you can trust to do a great job.

Why should I choose Hero Solutions?

A good question! We listen to our clients. We work with them. We are nice people to work with. We also provide brilliant solutions, fit for now and into the future. Businesses trust us to do a great job for them and that is why many of our clients have been working with us for 10+ years. So, lots of reasons!

Why the name Hero Solutions?

We like our name! Using the strictest definition, we are not superheroes, but when it comes to solving your data problems we are pretty much up there! In fact, one client did once ask us why we didn’t wear our underpants on the outside! High praise for our work!

Need more information, or think we can help?

We’d love to hear more about your business and how you think we could help you. Don’t hesitate to contact us if you’ve any questions or would like a chat!

Get in touch