About the client

Care Digital supports care providers in delivering safe, effective and person-centred care through digital transformation. They help care homes modernise operations by providing digital tools that improve resident outcomes, staff efficiency and compliance with regulations.

The challenge

Care homes were relying heavily on paper-based records and fragmented systems to manage resident information, care plans, assessments and incidents. This created several problems:

• Time-consuming manual processes and duplication of effort.
• Difficulty maintaining accurate, up-to-date records across shifts.
• Challenges demonstrating compliance with CQC inspections and GDPR requirements.
• Limited reporting tools for management and regulators.
• Lack of security and role-based controls to ensure sensitive data was only accessible to the right people.

Care Digital needed a modern care home management system to digitise these processes, safeguard data and improve the quality of care.

The solution

Hero designed and built a secure web application tailored for the care sector, with features including:

• Resident Management: comprehensive records for personal details, medical history, biometrics, medications and contacts.
• Pre-Admissions & Assessments: configurable assessments with scoring, concern tracking and review frequency.
• Care Plans: dynamically linked to assessments and concerns, providing managers with clear oversight and audit trails.
• Daily Actions & Handover: tools for carers to log meals, activities and incidents, with shift-to-shift continuity.
• Incident & Safeguarding Records: structured reporting for escalations, conditions and safeguarding events.
• Security & Permissions: GDPR-compliant data handling with role-based access to protect sensitive resident information.
• Reporting & Auditing: outputs for management insight, compliance checks and CQC readiness.

The impact

The system has transformed how care homes manage resident data and compliance:

• Efficiency has greatly improved: Routine tasks, assessments and reporting processes have been digitised, reducing staff time spent on paperwork.
• Quality of care has increased: Real-time information has enabled carers and managers to respond quickly to resident needs and concerns.
• Regulatory Compliance has improved: The structured, auditable data has ensured care providers can demonstrate compliance with CQC and GDPR requirements.
• Communication has been enhanced: Clearer handovers, resident histories and incident tracking has improved teamwork and reduced risk.
• A scalable and future proof system has been provided: Built with extensibility in mind, the system can adapt to evolving needs of care providers and the wider sector.