About the client

Crystallise is a team of medical science experts specialising in developing tools to analyse medical papers and model data for the pharmaceutical and healthcare industries. Their work supports customers in understanding complex research and applying data-driven insights to healthcare challenges.

The challenge

Crystallise needed a more efficient way to classify and analyse medical papers and share the results of their research with customers. Key challenges included:

• Reliance on Excel for paper classification, which was slow, inefficient and limited in functionality.
• A manual, time-consuming consolidation and validation process.
• A need for a professional, secure online platform to deliver research results directly to customers.
• The requirement for customers to manage their own users within the system, while ensuring sensitive data remained secure.

The solution

Hero worked with Crystallise to design and deliver a bespoke online system that addressed these challenges:

• Expert-focused interface: allowing Crystallise’s team to navigate, classify and analyse medical papers in a way that is faster and more intuitive than Excel.
• Automated data processing: replacing the lengthy manual consolidation and validation steps, reducing workload and improving accuracy.
• Customer portal: featuring a secure login area where customers can access purchased research, with built-in tools and filters to explore and analyse the data.
• User management: providing functionality for customers (often large organisations) to manage their own users, while maintaining oversight and security controls for Crystallise.
• Authentication and security: Hero have advised and implemented suitable authentication methods to ensure data protection and compliance with client requirements.

The impact

• Efficiency in reviewing and classifying medical papers has improved dramatically.
• Manual data consolidation has been eliminated, freeing up staff time for higher-value tasks.
• A professional, easy-to-use platform has been delivered, that significantly improved the customer experience.
• The quality and perceived value of Crystallise’s services has increased, encouraging repeat business.
• Data security and user management have been enhanced, giving both Crystallise and their customers confidence in the platform.