About the client

Procam is a leading digital television and film equipment hire facility, supplying cameras, crew and production equipment to major broadcasters, production companies and blue-chip corporates. Operating 24/7, 365 days a year, Procam is trusted across the media industry for its reliability and scale.

The challenge

Procam required a bespoke system to manage the complexity of their operations, including:

• Tracking a vast inventory of high-value equipment.
• Managing the booking process from quotation through to invoicing.
• Coordinating multiple hire jobs and resources simultaneously.
• Ensuring strict warehouse processes for check-in/check-out of equipment.
• Providing warehouse and office teams with real-time visibility of hire activity.

The solution

Hero delivered a custom-built application tailored to Procam’s workflows. The system features:

• Gantt chart interface: providing a central visual overview of all bookings and resources, with drag-and-drop functionality, colour coding and graphical indicators.
• Flexible filtering and grouping: allowing staff to present complex schedules and resources in a clear, concise way.
• CRM module: enabling management of clients and suppliers, including creation of bespoke hire templates.
• Warehouse module: streamlining equipment handling with robust check-in/check-out processes linked directly to hire jobs.
• Real-time warehouse displays: giving warehouse staff live visibility of incoming and outgoing hire jobs, ensuring efficiency and accuracy.
• End-to-end workflow: managing the entire process, from quotation and job composition to invoicing, in a single integrated platform.

The impact

• All booking and equipment management has been centralised into one intuitive platform.
• Efficiency has been increased across the business, from front-office bookings to back-office warehouse operations.
• Errors and delays in equipment handling have reduced, with real-time warehouse visibility.
• Client service has been strengthened, with bespoke templates and better scheduling control.
• Confident management of large-scale, 24/7 operations in a fast-moving industry has been made possible.