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UX & Service Design
UX & Service Design
We design services and experiences around the people who use them. From research and journey mapping to interface design and prototyping, we connect every touchpoint for clarity, efficiency and inclusion.
User research
UX & UI design
Service blueprints
Prototyping & testing
End-to-end journeys
Our four-step delivery process
A clear and pragmatic approach that turns strategy into design and measurable outcomes.
Review
We review existing journeys, interfaces and data to establish the starting point and identify key challenges.
Plan
We define goals, success metrics and an approach that balances user experience with business objectives.
Design
We produce high-fidelity designs, prototypes and service blueprints to visualise and validate the solution.
Deliver
We test and refine, ensuring the final implementation delivers measurable improvement and ROI.
Design that connects people and purpose
A few examples where human-centred design made services more accessible and effective…
South East & South West Councils (Fostering)
Is your service easy for families to navigate?
Through workshops and user testing, we simplified complex fostering processes and reimagined the digital journey to make information clear and accessible to prospective carers.
Hero simplified and unified fostering enquiries across the region.
Eastern Shires Councils (Workforce East)
Do multiple user journeys create confusion?
We led a cross-council discovery to map and align service journeys, ensuring consistent communication, accessible design and a shared framework for service improvement.
Hero’s system reduced admin for councils and created real opportunities to improve recruitment.
Road Race Rally Prints
Do internal processes support your team’s efficiency?
We designed an internal portal that centralises orders, artwork approvals and customer communication — providing full visibility and faster turnaround across the business.
Hero modernised our dealer operations with a faster, smarter order system.
Dyslexia Show
Is your digital experience inclusive by design?
We created an accessible website and booking journey designed around neurodiverse users — improving usability and engagement for both attendees and exhibitors.
Hero’s technology simplified registration and logistics, redefining how we run the Dyslexia Show.
Ready to design better experiences?
Let’s shape a user journey that feels effortless and delivers measurable impact for your organisation.