Performance Tuning & SLA Management

We ensure systems run at peak performance and meet service-level expectations. From tuning applications and databases to defining and monitoring SLAs — we help organisations deliver consistent, reliable digital experiences.

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System monitoring

Performance optimisation

SLA tracking

Continuous improvement

Our four-step performance & SLA process

A proactive cycle for optimising performance and maintaining service reliability.

Analyse

Assess system performance, identify bottlenecks and benchmark response times against SLAs.

Optimise

Tune databases, APIs and application code to improve load times, reliability and scalability.

Measure

Implement real-time monitoring and SLA dashboards to track uptime, response and error rates.

Review

Report on performance trends, recommend improvements and ensure alignment with business goals.

Examples of our performance & SLA management work

Four projects showing how we maintain speed, reliability and measurable performance outcomes…

Care Digital

Performance tuning for digital health systems

We worked with Care Digital to improve system performance across their digital health solutions — optimising data queries, refining API performance and maintaining high availability under strict SLA targets.

Hero’s system is so easy to use it improved accuracy instantly.

Photograph of a large exhibition hall, filled with people

Dyslexia Show

Scaling event booking systems for peak traffic

We optimised system performance for Dyslexia Show’s ticketing and exhibitor platform — ensuring fast booking experiences and uptime during event peaks.

Hero’s technology simplified registration and logistics, redefining how we run the Dyslexia Show.

Photograph of a children's sand pit with play equipment such as buckets, spades and tractors

KOOSA Kids

Improving booking platform performance and SLAs

We worked with KOOSA Kids to fine-tune their online booking and management systems — increasing speed, capacity and maintaining consistent SLA uptime.

Hero’s advanced system has modernised how we manage services and improved overall efficiency.

Crystallise

Monitoring and continuous optimisation

We established a performance and SLA management framework for Crystallise’s systems — providing real-time metrics, automated alerts and proactive tuning.

As a small company, we value reliable partners — Hero consistently delivers outstanding quality work.

Ready to optimise and deliver on your SLAs?

We’ll fine-tune your systems, monitor performance and provide the insight you need to meet every target with confidence.

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