Construction & Engineering 
Education & Childcare 
Government & Public Sector 
Healthcare & Research 
Legal & Professional Services 
Manufacturing & Industrial 
Media & Events 
Tech & Digital 
User Training & Knowledge Transfer
User Training & Knowledge Transfer
We help organisations build in-house confidence and system understanding through structured user training, documentation and knowledge transfer — ensuring long-term success and adoption.
User onboarding
Training materials
Workshops & demos
Ongoing support
Our four-step training process
A clear framework for empowering users and embedding knowledge within your team.
Discover
Assess user roles, system complexity and training needs. Define learning goals and required materials.
Design
Create tailored training sessions, user guides and documentation suited to the platform and audience.
Deliver
Run workshops, interactive demos and live training with Q&A — ensuring users are confident and capable.
Support
Provide post-training support, refreshers and updates — maintaining user confidence and adoption over time.
Examples of our training & knowledge transfer work
Four examples of how we’ve delivered effective user training, system handovers and adoption support…
South East & South West Councils (Fostering)
Training and onboarding for fostering platform
We delivered tailored training and onboarding materials for council teams using the fostering portal — ensuring each authority could confidently manage applications and reporting.
Hero simplified and unified fostering enquiries across the region.
Robson Handling Technology
Operational training and documentation handover
We supported Robson’s engineering teams with workshops and detailed documentation, enabling them to manage new digital tools independently after deployment.
Hero’s purchasing platform, built around requirements, integrates with Sage and powers complex build management daily.
Central Government
Knowledge transfer for secure government systems
We provided structured knowledge transfer and secure system training to government staff — ensuring compliance, operational consistency and effective system use across departments.
A trusted system that gives us confidence in benchmarking and assessing cyber risk.
Princethorpe College
Staff training and digital adoption support
We supported Princethorpe College with tailored staff training and reference guides for new systems — helping teachers and administrators adopt and manage their digital platforms.
Hero modernised our newsletters — faster, smarter and fully on brand.
Ready to empower your users?
We’ll help you plan, deliver and sustain user training and knowledge transfer that builds confidence and lasting adoption.