About the client

Ace Polishing Services is a specialist provider of metal polishing and finishing services, offering high-quality craftsmanship to industries requiring precision and consistency. Their reputation for quality relies on effective management of orders, resources and delivery processes.

The challenge

Ace Polishing relied on manual and fragmented processes to manage orders, assign work to operators, track inspections and sign off deliveries. This created challenges including:

• Errors and inefficiencies in order creation.
• Difficulty tracking operator workloads and order progress.
• Limited visibility of inspection and quality control steps.
• Delivery processes that lacked consistency and traceability.

The company needed a bespoke order processing system that would streamline operations from order creation through to delivery, while maintaining quality standards.

The solution

Hero designed and built a customised order management platform tailored to Ace Polishing’s needs. The system included:

• Order Creation: automated workflows for capturing and processing new customer orders with reduced risk of error.
• Operator Assignment: tools to allocate jobs efficiently across staff, improving task distribution and resource use.
• Inspection & Quality Control: structured sign-off processes to document inspections and ensure product standards before delivery.
• Delivery Management: integrated delivery tracking and recording to ensure reliable and timely shipments.
• System Visuals & Specification: Hero provided detailed planning and visual flows before development, ensuring clarity and alignment with Ace’s requirements.

The impact

• Order accuracy has improved, greatly reducing manual errors in job processing.
• Allocation of work to operators has been streamlined, optimising efficiency on the shop floor.
• Quality assurance has been strengthened, with formalised inspection and sign-off stages.
• Customer satisfaction has been enhanced through faster, more reliable deliveries.
• A scalable platform has been delivered that supports Ace Polishing’s continued growth and competitive edge.