About the client

Altermans is a North London solicitors’ firm offering a full range of legal services to private and commercial clients. With decades of experience, the firm prides itself on providing clear, reliable and professional legal advice.

The challenge

Altermans had been relying on a Case Management System that was nearly 20 years old. The system:

• Was difficult to maintain and was tied to outdated hardware.
• Could not take advantage of modern IT infrastructure and technologies.
• Lacked flexibility to adapt to different case types.

It therefore required a complete overhaul to support staff workflows and integrate with modern productivity tools.

The solution

Hero worked closely with Altermans to design and deliver a modern, bespoke case management system. The process included:

• Requirements gathering: capturing detailed workflows and functional needs, producing a full specification and flow diagrams.
• Infrastructure integration: collaborating with the firm’s IT support company to ensure the system is fully compatible with their updated network and technologies.
• Adaptive case management: tailoring the interface so fields, alerts and documents dynamically adjust depending on the type of case being worked on.
• Microsoft Office 365 integration: enabling users to store and view emails directly within the system, with automatic assignment of incoming emails to cases where possible.

The impact

• A modern, future-proof system has been delivered, that supports the firm’s evolving needs.
• Efficiency has increased by adapting workflows to specific case types.
• Productivity has improved by integrating with Office 365 and automating email assignment.
• Reliance on outdated hardware has been significantly reduced, lowering IT risks and maintenance overheads.
• A case management platform has been developed that is designed to grow alongside the client’s practice.