About the client

Cook Brown Building Control is a specialist organisation that conducts building control inspections for its clients. They work nationwide inspecting properties, ensuring compliance with regulations and producing official documentation (e.g. Building Control Approvals) for homeowners and governing bodies.

The challenge

• The client needed a system to manage all their inspection projects end to end — from initial homeowner contact, to surveyor assignment, through to issuing regulatory documentation.
• Inspectors operating in the field required a mobile interface so they could record inspection data on site, referencing past inspections and submitting new ones electronically.
• The administrative team required automated tools to manage tasks like chasing responses or generating letters, to reduce manual burden.
• The system also had to ensure regulatory compliance, data security and audit tracking to satisfy external oversight.

The solution

Hero delivered a full-scale web-based management platform tailored to the construction & inspection industry. Key features included:

• Project lifecycle management: storing project details, tracking status changes and coordinating between stakeholders (homeowners, inspectors, local authorities).
• Staff & resource allocation tools: enabling team leads to assign projects to surveyors based on their location and workload.
• Mobile inspection interface: surveyors can log in onsite, view prior inspections, record new data and upload findings directly from the field.
• Document automation & regulatory flows: built-in logic directs users through which official documents must be sent (to local authorities, fire services, property owners) depending on inspection outcomes.
• Task automation: common administrative tasks — such as sending follow-up letters or chasing responses — have been automated to reduce manual effort.
• Security & auditability: the system includes robust access controls, data segregation, logging of changes and compliance with data retention and regulatory auditing needs.

The impact

• The administrative burden has significantly reduced through automation, saving time and reducing delays.
• Onsite Inspectors now have real-time access to project history and can report from the field, speeding up the inspection-to-report pipeline.
• Regulatory compliance has been strengthened thanks to built-in logic and audit trails.
• The system achieved better internal coordination, improved data accuracy and more consistent delivery of inspection services.