

Robson Handling Technology
A responsive system that upgrades maintenance scheduling, enhances planning efficiency and service transparency.
Replaced spreadsheets with a centralised platform
Improved operational efficiency across teams
Enhanced visibility of stock and production flow
Services we provided:
About the client
Robson Handling Technology is a fourth-generation, family-owned UK material handling provider with over 100 years of industry experience. They design and deliver innovative handling solutions for customers across a wide range of industries worldwide.
The challenge
Robson manages multiple large-scale machine builds that involve sourcing and coordinating components from numerous suppliers. Their requirements included:
- A bespoke purchase order system to manage complex procurement processes.
- Integration with existing software, including their Sage accountancy system.
- Tools to monitor supplier performance in terms of quality and delivery.
- The ability to record detailed inspection and quarantine data for incoming deliveries.
- A secure, role-based system to ensure staff only had appropriate levels of access.
The solution
Hero developed a bespoke internal application to manage the complete purchasing process, from requisition through to approved purchase orders. Key features included:
- End-to-end purchasing workflow: from requisition creation, approval and conversion into purchase orders.
- Goods receipt tracking: with functionality to log inspections, quarantine outcomes and acceptance of deliveries.
- Supplier management tools: enabling monitoring of quality and delivery accuracy.
- Integrated stock control: linking procurement with inventory and wider business operations.
- Sage integration: seamless connection with the company’s existing accountancy software.
- Granular user permissions: configurable at role level, with ‘no access’, ‘read’, ‘read/write’ and ‘execute’ options across the system.
- Customised reporting: delivering quick, consistent and accessible insights into procurement and supplier performance.
The impact
- The purchasing process has been streamlined and standardised across complex machine builds.
- Quality control and compliance have been improved, with detailed inspection and quarantine tracking.
- Visibility of supplier performance has been improved, supporting stronger procurement decisions.
- Efficiency and accuracy have been increased by integrating purchasing directly with stock control and Sage.
- Data security and governance have been enhanced with highly customised role-based access.

Hero provided us with a purchasing system built around the realities of our business. It gives us clear visibility, integrates with Sage and has become central to how we manage complex builds.
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