Process Mapping & Discovery Workshops

Bring your teams together to map how work actually happens. Our discovery sessions visualise real workflows, uncover bottlenecks and risks and co-design a roadmap for measurable improvement.

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See our approach

Stakeholder discovery

Process visualisation

Risk & control assessment

Service blueprints

Quick win identification

Delivery roadmap

Our four-step workshop process

Each workshop follows a proven framework that ensures alignment, insight and action.

Discover

We engage stakeholders to define objectives, gather existing materials and understand key challenges and dependencies.

Map

We visualise how work happens today, capturing hand-offs, bottlenecks and risks to create a shared understanding across teams.

Analyse

We analyse process data and insights to identify opportunities for improvement and prioritise actions based on impact and feasibility.

Roadmap

We define the future-state process and a clear delivery roadmap that supports measurable, sustainable change.

Where mapping made a difference

Each workshop started with a question — revealing gaps, simplifying processes and aligning teams.

SML Group

Are your inspection processes too complex to manage?

Our workshop uncovered overlapping inspection and reporting steps, helping to create a clear, streamlined process model ready for improvement.

Hero built a reliable, easy-to-use system that keeps our projects running smoothly.

Photograph of blueprints for a housing development

Cook Brown Building Control

Do compliance checks slow down your inspection cycle?

We mapped every stage of the inspection process, revealing where duplication and manual reporting were causing delays — then created a plan to simplify hand-offs.

Hero built a system that just works — simple, compliant and built for inspectors.

Photograph of a British passport on a map of the world

Smith Stone Walters

Is information lost between departments?

Through a discovery workshop, we identified where immigration casework data was being duplicated or lost, enabling a single, shared workflow for the entire team.

Hero’s support team is outstanding — responsive, clear and always delivering dependable solutions.

Photograph of metal being bent in machinery

Jet Metal Components

Do production bottlenecks hide behind paperwork?

Workshops mapped every stage from quoting to dispatch, exposing manual bottlenecks and identifying key opportunities for better traceability and control.

Hero’s new system delivered aerospace-grade traceability and compliance across operations.

Ready to start mapping?

Tell us your goals and challenges — we’ll facilitate a focused discovery session that turns insights into action.

Book a workshop